December 2nd, 2020:
Please be aware that due to high volume of orders, and COVID-19 safety procedures, orders have an estimated processing time of 10-14 business days.
November 23rd, 2020:
As a result of the impact of COVID19, the customer service phones will not be in service.
The Miami HEAT customer service team will be available to assist you via TheMiamiHEATStore@HEAT.com or chat.
Customer Service hours of operation are Monday thru Friday, 10am - 4pm Eastern Standard Time.
November 9th, 2020:
Due to increase volume and the impact of COVID-19, return/exchange processing is delayed. For employee safety, we hold items for 24 hours before processing any return, and refunds should be expected 7-10 days after the return process is complete.
October 5th, 2020:
Please be aware that due to high volume of orders, and COVID-19 safety procedures, orders have an estimated processing time of 7-10 business days.
September 8, 2020:
The New Era HEAT Store by the Bay opens.
Store Hours:
Monday-Friday:
10am-4pm
Let’s Shop Smart
July 20,2020:
Pembroke Lakes and Dolphin mall have reopened.
Let’s Shop Smart
Store Hours:
Dolphin Mall
Mon-Sat:
11:00am - 7:00pm
Sunday:
11:00am - 6:00pm
Pembroke Lakes Mall
Mon-Sat:
11:00am - 7:00pm
Sunday:
Noon - 6:00pm
Miami International Airport
Mon-Sun:
9:00am - 6:00pm
AmericanAirlines Arena
Temporarily Closed
April 16th, 2020:
The fight to defeat COVID-19 is one that will only be won together. The Miami HEAT store and Refried Apparel are partnering together to turn $100k in unsold jerseys into over 7,000 masks to be donated to local medical facilities in need. Read more.
April 6th, 2020:
The Miami HEAT has launched an online COVID-19 Resource Center, which provides various links to services, assistance and discounts being offered by the Miami HEAT family of corporate partners. The COVID-19 Resource Center can be accessed by clicking here (HEAT.com/ResourceCenter).
March 16th, 2020:
In an effort to protect the safety of our community, our physical stores at , Miami International Airport, and AmericanAirlines Arena will be temporarily closed.
Our online store will remain open, and the customer service team will be available to assist you via TheMiamiHEATStore@HEAT.COM or chat, Monday thru Friday, from 10 AM to 4 PM EST.
We appreciate your support during this unprecedented situation.
